Business-to-business buyers say they will be happy to use an avatar to buy in the metaverse, a new report suggests.
Some 67% of respondents to Wunderman Thompson Commerce & Technology’s B2B Future Shopper report said they would like to do their online buying in virtual worlds using an avatar in the future. Right now, however, 71% of buyers want to buy from businesses that have both physical and online ordering platforms so that they can shop across channels. And 71% say they would like to shop more easily through their mobile devices, with 66% wanting similar experiences to those offers by consumer brands.
In the meantime, 46% find the online B2B buying experience frustrating. While 68% expect to increase their use of digital channels for purchases, over half (51%) say sellers don’t understand the friction points in the current online buying process and 45% feel it’s more complicated than making offline purchases.
The changing way that buyers want to shop is key since more than three-in-five (62%) say the current economic climate has made them more likely to change suppliers, with the lack of face-to-face interaction from hybrid working a factor for 47% of C-Level executives and procurement leads.
Forty per cent say they have changed all their suppliers in the last year – and 62% of B2B buyers say that they now doing more of their B2B buying online because of working from home.