After 27 years since the commercialization of the internet, 5 billion people have an online presence today. The first two phases of the Web—Web 1.0 and 2.0—were relatively staid compared to what’s coming. Today, we’re on the threshold of Web3 and the metaverse—internet environments where transactions are logged on the blockchain and powered by AI.

By 2026, Web3 technologies—such as digital twins, smart spaces, virtual and augmented reality, and advanced virtual assistants—will transform how people interact with the world. In fact, by then, 30% of the organizations in the world will have products and services ready for the metaverse.

The metaverse is a digital artificial intelligence (AI) platform with a 3D user interface that provides immersive user experiences. It is augmented with conversational, AI-powered, human-like avatars that enable natural conversations in multiple modalities. Viewed in that way, the metaverse is a clear evolution of today’s conversational AI, such as Alexa, merging with the 3D space of video games and other converging technologies like VR and blockchain. It’s clear that conversational AI will play a big role in scaling and facilitating Web3 and the metaverse.

Opportunities In The Metaverse

There’s a lot of hype around the metaverse because it’s a grandiose idea that will transform our digital and real-world existence into a blended format. The metaverse won’t become fully realized until it connects technologies and trends like the Internet of Things (IoT), AR, AI and spatial technologies into an immersive digital environment. Ideologically, much of the tech industry is calling for that platform to be decentralized and interoperable—as opposed to the “walled gardens” we see today in social media and other metaverse precursors.


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